Position Summary...
What you'll do...
Manager, Strategic Account Management, Walmart eComm, Local Marketplace
Are you excited about empowering local businesses and helping them grow? Are you drawn to a dynamic startup-like environment but with the scale of the world's largest retailer? We're launching the Walmart Local Marketplace to shape the future of how local products are discovered and enjoyed. This is where your problem-solving skills and passion for fostering relationships and empowering sellers come into play. Join our team and help us connect local businesses with millions of customers worldwide.
We are looking for a Strategic Account Manager to shape our Success & Growth programs and engage with our Sellers across new categories and markets. As a Strategic Account Manager, you will act as the main point of contact for strategic Sellers, problem solve their issues, develop action plans to increase Seller adoption of Growth Tools, work with Sellers to ensure they meet our performance standards, and work cross-functionally with teams such as Onboarding, Customer Experience, Marketing, and Product to drive expansion efforts.
You’ll sweep us off feet if:
You have 3-6 years of experience in Customer Success, Account Management, Growth Operations, Support, Program Management, Business Operations or a related field.
You have 2+ years of experience in client-facing roles focused on increasing customer/merchant satisfaction, retention, and/or product adoption
You are an excellent communicator who excel in building and managing relationships
You are familiar with CRM tools
You have strong critical thinking skills and a solid understanding of performance metrics
You are a problem solver with an entrepreneurial spirit and passion for process building and optimization within startups teams and environments
You’ll make an impact by:
Acting as the main point of contact for strategic sellers and developing action plans to increase seller adoption of Growth Tools.
Setting and executing Seller Success and Growth initiatives critical to the success of the Local Marketplace program.
Advocating for Sellers, ensuring their perspectives, needs, and feedback are heard and addressed effectively
Providing dedicated support and recommendations to improve Sellers performance
Serving as a trusted thought partner to internal stakeholders, effectively communicating priorities, challenges, and risks with a data-based, high-EQ approach.
Staying up to date on industry trends and best practices related to seller growth, B2B marketing and marketplace dynamics.
Demonstrating a growth mindset, a high level of ownership, and the ability to navigate ambiguity.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
About Walmart Local Marketplace:
The Local Marketplace team is a newly formed business team within Walmart Marketplace chartered with building and scaling new ways for customers to conveniently shop the local business and products they love within the Walmart app and Walmart.com.
The community-centric local shopping platform assists customers to discover and shop local merchants in their neighborhood by providing fast, reliable delivery and pickup at Walmart everyday low prices. Shop everything from local bakeries to neighborhood liquor stores.
AboutU.S. Walmart Marketplace Team
Want to help change the future of online commerce? We are building a new type of customer-centric shopping experience at the intersection of content, commerce, and technology; and we want you to be a part of it! The Walmart Marketplace business is part of Walmart’s ecommerce portfolio and is one of the fastest growing and most profitable business units. This growth has made Walmart Marketplace a highly strategic priority for Walmart for the next 5 years. The Marketplace team culture is entrepreneurial, fast paced, relentless, biased for action and highly resilient. The team is on a crucial mission to make Walmart Marketplace the preferred destination for sellers and customers and to leverage our scale and capabilities to differentiate across the ecommerce industry.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who WeAre
Join Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursem*nt, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $96,000.00-$186,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock equity incentives
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales
Primary Location...
121 River St, Hoboken, NJ 07030-5989, United States of America
